BLANCCSS — Shipping & Delivery Policy

Last updated: 15 October 2026

At BLANCCSS, every order is handled with care. We aim to deliver your essentials efficiently while keeping you informed throughout the process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Business days exclude weekends and South African public holidays. During launches, promotional periods or unusually high order volumes, processing may take longer. We will communicate significant delays where reasonably possible.

Order processing time is separate from the delivery timeframe.

2. Delivery Within South Africa

Our estimated delivery timeframe is 2–5 business days after dispatch for standard South African deliveries.

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays and other circumstances outside our reasonable control.

Remote or outlying locations may require additional time.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Free-shipping offers, where available, will be subject to the conditions stated in the relevant promotion.

4. Tracking Your Order

Where tracking is available, we will provide your tracking details once your order has been dispatched.

Please ensure that your email address, phone number and delivery address are accurate when placing your order.

5. Delivery Delays or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us at info.blanccss@gmail.com and include your order number.

We will work with the courier to investigate delayed, lost or incorrectly delivered parcels and help resolve the issue.

Where delivery fails or an order is not fulfilled, your rights and any remedies available under applicable law remain unaffected.

6. Incorrect Delivery Details

Customers are responsible for entering accurate delivery information at checkout.

If a parcel cannot be delivered because the information provided is incorrect or incomplete, please contact us to arrange the next steps. Any additional delivery charges will be communicated in advance and applied only where permitted by law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info.blanccss@gmail.com

We will make reasonable efforts to stop an order that has not yet been dispatched. Once a parcel has been handed to the courier, cancellation may no longer be possible through our normal fulfilment process.

Any statutory cancellation rights that apply to your order remain unaffected.

8. International Shipping

International shipping availability, delivery estimates and fees will be displayed where offered.

Customers may be responsible for applicable customs duties, import taxes and other destination-country charges where these have not been included at checkout.

9. Contact Us

For shipping and delivery enquiries:

BLANCCSS Customer Support
Email: info.blanccss@gmail.com 
Website: blanccss.myshopify.com

Please include your order number so we can assist you efficiently.

10. Consumer Rights

This policy operates alongside applicable South African consumer law. Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.