BLANCCSS — Returns, Refunds & Cancellations

Last updated: 15 October 2026

At BLANCCSS, we believe in considered design, premium-quality materials and everyday essentials made to last. We want you to feel confident in every purchase. Please review our policy below for information about returns, refunds and order cancellations.

1. Change-of-Mind Returns

BLANCCSS does not offer voluntary returns or exchanges for change of mind, incorrect size selection or a change in personal preference, except where required by applicable law.

Please review product descriptions, sizing information and garment details carefully before placing your order. If you need assistance with sizing before purchasing, please contact our customer support team.

This policy does not limit any rights you may have under applicable South African consumer law, including any applicable cooling-off rights for qualifying online purchases.

2. Faulty, Damaged or Incorrect Items

If you receive an item that is defective, damaged or different from the item you ordered, please contact us as soon as reasonably possible at info.blanccss@gmail.com .

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and any relevant packaging, where applicable.

We will assess the issue and explain the next steps. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement or refund.

Nothing in this policy limits your statutory rights relating to defective goods or goods that do not meet the requirements of applicable consumer law.

3. Return Conditions and Shipping Costs

Where a return is accepted, we will provide instructions for returning the item.

For voluntary returns permitted by law or expressly approved by BLANCCSS, the customer is responsible for reasonable return shipping costs, unless otherwise agreed.

Where an item is faulty, damaged or incorrectly supplied, BLANCCSS will cover or arrange return shipping where required by applicable law.

Please do not send items back without contacting us first.

4. Refunds

Where a refund is approved or legally required, it will generally be processed using the original payment method, where reasonably possible.

Refund processing begins once the return has been assessed or once we have determined that a refund is due. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

We will process refunds within the timeframes required by applicable law. Any delivery charges that must legally be refunded will be handled accordingly.

5. Order Cancellations

If you need to cancel an order, please contact info.blanccss@gmail.com as soon as possible and include your order number.

Before dispatch: We will make reasonable efforts to stop the order before it is handed to the courier. Cancellation is not guaranteed once processing or fulfilment has progressed.

After dispatch: The order may no longer be cancellable through our normal process. Any applicable statutory cancellation or return rights remain unaffected.

Where a cancellation is accepted or a refund is legally required, any refund due will be processed in accordance with applicable law.

BLANCCSS may cancel an order where an item is unavailable, a material listing or pricing error has occurred, or a transaction cannot reasonably be fulfilled. If payment has been taken, any refund due will be processed in accordance with applicable law.

6. Contact Us

For returns, refunds, faulty items or cancellations, contact:

BLANCCSS Customer Support
Email: info.blanccss@gmail.com
Website: blanccss.myshopify.com 

Please include your order number in all correspondence.

7. Your Consumer Rights

This policy is intended to operate alongside South African consumer law, including the Consumer Protection Act and, where applicable, the Electronic Communications and Transactions Act.

Nothing in this policy excludes, restricts or waives a consumer right or remedy that cannot legally be excluded, restricted or waived.